Full Service Website Customer Support

The trouble with websites or online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from your website or eCommerce site, many businesses have been adding live chat support. The problem is when the employee in charge takes time off or forgets to turn on that they are available. Utilizing our website full service customer option, you can let JM2 Webdesigners & Marketing handle your customer support without the worry.

Websites built with Industry Best Practices

  • Lead generation
  • Increase the buying process
  • Build and engage with your customers
  • Increase sales in your sales funnel

Click here to contact JM2 Webdesigners & Marketing to schedule an appointment and learn how we can assist you.

Your staff is busy doing their job. Your website, your online employee, is doing its job. With JM2 Webdesigners & Marketing assisting your online presence you can focus on not only your business but growing it as well.

Note: Our full service customer support is available with our maintenance packages to give you deeper discounts.

Full-Service Solution

The problem arises when the employee in charge steps away or forgets to turn on that they are available. By utilizing our website full service customer option, you will now have JM2 Webdesigners & Marketing to manage your customer support without the worry.

Online Live Customer Chat

Whether you have a regular brochure website or a full-featured eCommerce site, with our online chat system you can be assured that any request for assistance will be answered immediately. We "man the stations" from 8am to 5pm CST with an option to work with your varied business hours. At the end of each chat session you will receive an email of the entire chat, who the chat was with along with their email address (if enabled). The branding will match that of your website. There are also options available to include your company logo and information within the chat box if desired. (There is an additional cost for branding).

Visitor Recordings

Automatically capture every visitor that visits your website and create a "recording" of what they did. You can watch every click, scroll, move and more to find out how visitors are truly using your website.

Heat Maps

Clicks - Are people clicking on the exact site location(s) where you want them to visit? Or, are they clicking on things that aren't even clickable?

Movement - Movement Tracking is equivalent to the Poor Man's Eye Tracking. This feature allows you to "see" what your users are actually looking at.

Scroll Depth - Do your customers get to your important products, information, or call-to-actions, or do you lose them with non-descript content?

Click here to contact JM2 Webdesigners & Marketing to schedule an appointment and learn how we can assist you.

Conversion Funnels

Conversion Funnels let you quickly see where people abandon a process on your website such as "checking out" or "creating an account". Clicking on a funnel step will instantly filter your recordings to those visitors that abandoned the funnel at that particular step.

Form Analytics

This report will indicate the most common fields that were last typed in before the visitor abandoned the form. For fields that have a high abandon percentage, you might consider either removing the field or changing the label. For example, if you have two fields such as First Name and Last Name, consider changing the form to just ask for Name.

Visitor Polls

A poll is very quick way to gain customer input. Polls can be used to gain user insights or even as a form for lead generation.

It is imperative to have full control over when and where your polls are shown. And, wait until the user has visited a specific page, or catch them just before they leave the site.

Show your polls to people from specific countries or browsers. You can even sample your polls to a certain percentage of visitors.

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Currently serving growing businesses in these locations

Bastrop, TX
Bridgman, MI
Campbellsville, KY
Chesterton, IN
Chesterton, Indiana
Chicago, IL
Columbus, OH
Crown Point, IN
Culver, IN
Dyer, IN
Elgin, IL
Fenton, MO
Gary, IN
Hebron, IN
Highland, IN
Hobart, IN
Kingsbury, IN
Knox, IN
Kouts, Indiana
La Porte, IN
LaPorte, Indiana
Long Beach, IN
Merrillville, IN
Merrillville, Indiana
Michigan City, IN
Mishawaka, IN
Munster, IN
Munster, Indiana
New Buffalo, MI
Ocala, FL
Orland Park, IL
Portage, IN
Portage, Indiana
Portage, Wisconsin
San Diego, CA
Sarasota, FL
Schererville, IN
South Bend, IN
South Haven, IN
Trail Creek, IN
Valparaiso, IN
Valparaiso, INdiana
Valpraiso, IN
Wanatah, IN
Westville, IN
Whiting, IN
Winfield, IN